Eligible merchandise may be returned or exchanged free of charge. A prepaid return label is provided in every order. At this time, Jonathan Mezibov offers United States Postal Service ("USPS") return labels for domestic return addresses only. Upon receipt of returned goods, we reserve the right to deny a refund if the merchandise does not meet the following return and exchange policy requirements. 

Full-price merchandise may be returned or exchanged within 14 days of the delivery date. 

Sale merchandise, including Outpost items, are Final Sale. 

All made-to-measure and ready-to-wear shirts receiving alterations, are Final Sale. 

We currently offer exchanges for the same item in a different size or color, pending availability. If you would like to exchange an item, please contact us at customercare@jonathanmezibov.com and specify the new size or color you would like to have.

Any product being returned or exchanged must be in its original condition with any tags attached and must not have been worn, washed, dry-cleaned or altered, and in the original packaging (including the shirt box, and if possible, the original delivery mailer). 

Please return the merchandise to the address on your order receipt or email us for the address. 

When using the prepaid shipping label, please repack the merchandise in the original packaging. Next, affix the USPS prepaid shipping label included in the original shipment and drop your package off at any USPS Office, USPS drop box or leave it for your USPS mail carrier (if in a safe and secure environment).

Once we receive your package, your return or exchange will be processed within 5 to 7 business days. If there is a refund due, a credit will be issued to the same credit card used to make the original purchase. You will be notified via email when this transaction has taken place. The credit may not show up on your credit card bill until the next month’s billing cycle. In addition, your bank may require several days to process and post this transaction to your account once they have received the information from us. 

Merchandise that was received as a gift may be returned for a full refund on the original form of payment. 

Jonathan Mezibov reserves the right to deny credit if the merchandise does not comply with the above requirements. 

Please note that Jonathan Mezibov does not refund shipping or handling charges.

If you have any questions or concerns about our return and exchange policy, please contact us at customercare@jonathanmezibov.com.