Orders are processed pending availability and credit card verification and will generally ship within 48 hours. We will contact you with a follow-up email if the merchandise you selected is not currently in stock or if we need additional identification for credit card verification. 

Made-to-order shirts will generally ship within four to six weeks after you place your order.

Once your order ships, packages will usually arrive within five to seven business days depending on location. If you upgraded your shipping method, orders placed before 1 p.m. Eastern time ("EST") will begin processing immediately. Orders placed on Friday after 1 p.m. EST may begin processing on the following Monday. Delivery time does not include Saturdays, Sundays or Holidays. 

Once you receive an email indicating that your order has begun processing or has shipped, the order is no longer editable or able to be canceled. 

For made-to-order shirts, you may change the fit and/or size of your shirt, or cancel your order, by contacting us within 24 hours of placing your order.

To have your order sent as a gift, during checkout on the "Shopping Bag" page there is a section that reads: "Add Order or Gift Note." In the space provided simply write a personalized note that you would like us to include with your gift. Your gift will arrive in our signature packaging. 

We are pleased to offer international shipping to the following countries: Australia, Austria, Canada, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, The Netherlands, New Zealand, Norway, Portugal, Spain, Sweden, Switzerland, and the United Kingdom.

For more information on international shipping, please see our International Shipping, Taxes & Returns page. 

Eligible merchandise may be returned or exchanged free of charge. Jonathan Mezibov offers complimentary USPS return shipping labels for domestic return addresses only. Upon receipt of returned goods, we reserve the right to deny a refund if the merchandise does not meet our return policy requirements. 

Full-price merchandise may be returned within 14 days of the delivery date. 

Sale merchandise is Final Sale. 

All made-to-measure and ready-to-wear shirts receiving alterations are Final Sale. 

Any product being returned or exchanged must be in its original condition and packaging with any tags attached, and must not have been worn, washed, dry-cleaned or altered.

For information on international returns, please see our International Shipping, Taxes & Returns page. 

To start a return or exchange, please email us at customercare@jonathanmezibov.com. Include your order number in the subject line and provide a reason for your return. We will respond promptly with instructions as well as a prepaid USPS return shipping label for you to print out and attach to your package.

Next, repack the merchandise in the original packaging. Then, affix the USPS return label and drop your package off at any USPS Office, USPS drop box or leave it for your USPS mail carrier (if in a safe and secure environment).

If you are not using our USPS return shipping label, please return the merchandise to the address on your order receipt or email us at customercare@jonathanmezibov.com for the address. 

Please note that we do not refund shipping or handling charges. In addition, expedited UPS shipping charges are non-refundable.

You only have to pay sales tax if you are located in the State of Ohio. 

Please contact us at customercare@jonathanmezibov.com. We will be happy to assist you. 

Jonathan Mezibov offers a one-time price adjustment on items purchased at full price that have been marked down within 14 days of purchase. Items purchased on sale are ineligible for price adjustments. 

Credits usually take seven to ten business days from the time we receive your item(s). 

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.