Return Policy

Eligible merchandise may be returned or exchanged free of charge. A prepaid return label is provided in every order. At this time, Jonathan Mezibov offers United States Postal Service ("USPS") return labels for domestic return addresses only. Upon receipt of returned goods, we reserve the right to deny a refund if the merchandise does not meet our Return Policy requirements.

 

Full-price merchandise may be returned for a full refund or exchanged within 30 days of the delivery date.

 

Sale merchandise, unless noted as Final Sale, may be returned for a full refund or exchanged within 14 days of the delivery date.

 

All Made to Measure and special order shirts, as well as ready-to-wear shirts receiving alterations, are Final Sale.

 

Any product being returned must be in its original condition with all tags attached and must not have been worn, washed, dry-cleaned or altered and in the original packaging (including the shirt box, and if possible, the original delivery mailer).

 

Please return the merchandise to the address on your order receipt or email us for the address.

 

When using the prepaid shipping label, please repack the merchandise in the original packaging. Next, affix the USPS prepaid shipping label included in your package and drop your package off at any USPS Office, USPS drop box or leave it for your USPS mail carrier (if in a safe and secure environment).


Once we receive your package, your return or exchange will be processed within 5 to 7 business days. If there is a refund due, a credit will be issued to the same credit card used to make the original purchase. You will be notified via email when this transaction has taken place. The credit may not show up on your credit card bill until the next month’s billing cycle. In addition, your bank may require several days to process and post this transaction to your account once they have received the information from us.

 

Merchandise that was received as a gift may be returned for a full refund on the original form of payment.

 

There are no shipping charges for exchanges shipped in the U.S. To exchange an item, please contact us at customercare@jonathanmezibov.com. We will be happy to assist you with your exchange.

 

Jonathan Mezibov reserves the right to deny credit if the merchandise does not comply with the above requirements.

 

If you have any questions or concerns about our Return Policy, please contact us at customercare@jonathanmezibov.com.

 

International Returns and Exchanges

 

For information on international returns and exchanges, please see our International Shipping, Returns and Taxes page.

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