International Shipping, Returns and Taxes

Delivery and Shipping Rates

 

Jonathan Mezibov strives to provide cost-effective, expedited shipping and we are pleased to offer international service via DHL Express. Currently we ship to over 65 countries around the world. For a list of eligible countries, please see our International Shipping Countries page.

 

Your order will be delivered within 3 to 4 business days.

 

To have your order by Christmas, you must place your order before December 20 to ensure delivery.

 

Holiday shipping will not be available on New Year's Eve or New Year's Day.

 

Once we have shipped your order we will send you an email with shipping details and a DHL tracking number. Follow the link in the email to check the estimated arrival of your order.

  

Returns and Exchanges

 

If you are not satisfied with your international purchase for any reason, please email us at customercare@jonathanmezibov.com. Eligible merchandise may be returned or exchanged free of charge. You will be sent a Return Merchandise Authorization (RMA) via email that must be printed and enclosed with your return. All returns require a RMA in order to be processed. Upon receipt of returned goods, we reserve the right to deny a refund if the merchandise does not meet our Return Policy requirements.

 

Return Policy

 

Full-price merchandise may be returned for a full refund or exchanged within 30 days of the delivery date.

 

Sale merchandise, unless noted as Final Sale, may be returned for a full refund or exchanged within 14 days of the delivery date.

 

Made to Measure and special order shirts, as well as ready-to-wear shirts receiving alterations, are Final Sale.

 

Any product being returned must be in its original condition with all tags attached and must not have been worn, washed, dry-cleaned or altered and in the original packaging (including the shirt box, and if possible, the original delivery mailer).

 

Please return the merchandise to the address on your order receipt or on your RMA email.

 

Once we receive your package, your return or exchange will be processed within 5 to 7 business days. If there is a refund due, a credit will be issued to the same credit card used to make the original purchase. You will be notified via email when this transaction has taken place. The credit may not show up on your credit card bill until the next month’s billing cycle. In addition, your bank may require several days to process and post this transaction to your account once they have received the information from us.

 

Merchandise that was received as a gift may be returned for a full refund on the original form of payment.

 

Please note that Jonathan Mezibov does not refund shipping and handling charges and we reserve the right to deny credit if the returned merchandise does not comply with the above requirements.

 

Duty and Tax

 

Please note that all duties, customs tariffs and taxes (including value added tax or "VAT") will be the responsibility of the recipient.

 

If you have any questions or concerns about our international shipping or return policies, please contact us at customercare@jonathanmezibov.com.

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